Bookings, Deposits and Public Holidays
Our appointment times are limited, especially on popular days. In order to service all our valued clients, we require a 50% deposit to secure bookings. If you are booking online and using a gift voucher or prepaid treatment concession you must still leave a 50% deposit which will be refunded after your appointment, alternatively you can call us on (03) 5249 5747 to use the value of your gift voucher for your deposit.
If you need to cancel your appointment and would like to keep your deposit you must reply to the automatic confirmation SMS message, or advise us over the phone 24 hours before your appointment is scheduled. Our phone number is (03) 5249 5747. Cancellations are not accepted via social media.
We do not add a surcharge on public holidays, however when we are open on a public holiday we reserve the right to request a 100% deposit on any appointments. This deposit is forfeit in the event of the appointment being cancelled or postponed less than 48 hours before it is scheduled, or if you do not attend.